Key Takeaways
Nuneaton and Bedworth Borough Council (NBBC) provides district-level services for the nuneaton and bedworth borough, including council tax, waste collection, housing and local planning.
Warwickshire County Council delivers county-level services such as education, highways and social care, operating alongside bedworth borough council nuneaton (NBBC) functions at the district tier.
Most council services, payments and reports can be completed online via the NBBC website or by telephone using published contact numbers during office hours.
Residents can search services by postcode on both councils' websites, and urgent issues such as homelessness risk have specific out-of-hours contact details.
The borough covers approximately 78.95 square kilometres with a population of around 134,200 people across 19 wards.
Introduction to Nuneaton and Bedworth Borough Council
Nuneaton and Bedworth Borough Council is the district authority serving the towns of Nuneaton and Bedworth, the village of Bulkington and surrounding communities in northern Warwickshire, england. The council delivers a wide range of public services and manages localized civic services that affect daily life for over 134,000 residents. Nuneaton and Bedworth Borough Council operates as a lower-tier district authority within the two-tier local government system, meaning it handles different responsibilities than Warwickshire County Council.
The bedworth borough council role covers waste, housing, planning, environmental health and leisure, while Warwickshire County Council manages education, highways, social care and libraries. This distinction matters because contacting the wrong authority can cause unnecessary delays.
Residents and businesses in nuneaton and bedworth can access council services online through the official website, by phone on 024 7637 6376, or in person at the town hall on coton road, Nuneaton (CV11 5AA). The council also works closely with partner organisations, including housing associations and Warwickshire County Council, to deliver joined-up local support.
How Local Government Works in Nuneaton and Bedworth
Services in the nuneaton and bedworth area are provided by two local authorities, each with distinct responsibilities. Understanding which authority is responsible for what saves time and ensures your request reaches the right team.
Warwickshire County Council handles:
Education and schools
Highways, transport and major roads
Social care for adults and children
Libraries and archives
Fire and rescue, trading standards
Nuneaton and Bedworth Borough Council handles:
Waste and recycling collections
Housing and homelessness
Local planning and building control
Environmental health and licensing
Parks, leisure centres and street cleaning
Council tax and business rates
Car parks and parking enforcement
Nuneaton and Bedworth Borough Council manages local elections across the borough's 19 wards. Each ward is represented by two councillors, making a total of 38 elected councillors serving four-year terms. Elections are held in alternate years, with half the seats contested each time. Political control can shift between cycles - in May 2024 the council was under Labour party control before moving to no overall control later that year.
If you cannot find which council covers a particular service, use the postcode lookup tools on both the NBBC and Warwickshire County Council websites to check before making contact.
Core Council Services Provided by Nuneaton and Bedworth Borough Council
Nuneaton and Bedworth Borough Council provides local services that cover most day-to-day needs within the bedworth borough and wider area. Here is what falls under the council's remit:
Waste and recycling - Nuneaton and Bedworth Borough Council handles kerbside waste collection and recycling on a fortnightly schedule. Black bins (non-recyclable waste) and brown-lid bins (recycling) are collected on alternate weeks. A green-lid bin for garden and food waste is available through a subscription service costing approximately £40 per year. Bins must be at the kerbside by 7:00am on collection day and returned to the property within 24 hours. Residents can report issues like missed bins and fly tipping through online forms.
Street cleaning and environment - The council manages street cleaning and litter picking across the borough, and residents can report graffiti, abandoned vehicles and dog fouling online.
Planning and development - The council handles local planning applications and building control. Nuneaton and Bedworth Borough Council is involved in key regeneration initiatives, including Pride in Place, a government-backed initiative for community revitalization. The council leads regeneration programs and economic development initiatives, with a particular focus on modernizing the town centre.
Community safety - The council promotes community safety and monitors town centre CCTV, providing various community safety initiatives to help residents feel secure.
Parks and leisure - The council manages parks, open spaces, and play areas across nuneaton and bedworth. Nuneaton and Bedworth Borough Council operates local leisure centres and sports facilities. Cultural venues include the nuneaton museum and art gallery, which hosts events and exhibitions throughout the summer and year-round, as well as the Civic Hall in bedworth.
Licensing - Taxi, private hire, animal licensing and other permits are processed by the council.
Residents can request services such as green bins and parking tickets through the website, and many of these tasks can be completed without needing to visit in person.
Housing and NBBC Homes
NBBC Homes is the system used by Nuneaton and Bedworth Borough Council and its partner housing associations to advertise and allocate available rental properties. The council manages council housing stock directly and also works alongside registered providers to widen the range of options for applicants.
Available properties are advertised on NBBC Homes for a fixed period, typically around seven days. During this time, applicants who have registered and been placed in the appropriate band can express interest - sometimes called making a "bid" - on homes they are eligible for. Allocations follow a banding system (bands 1+, 1, 2, 3 and so on), with priority given to those in the greatest housing need, such as people who are homeless, at risk of serious harassment or who have urgent medical needs.
The Housing Options Wizard on the NBBC Homes website helps residents in the nuneaton and bedworth borough understand their choices, whether that is social housing, private renting or low-cost home ownership. The council processes applications for housing through this online platform, where applicants submit documentation and maintain their registration.
Nuneaton and Bedworth Borough Council enforces housing standards for private rentals and can take action against landlords who fail to meet legal requirements. The council also processes housing benefits for eligible residents.
Key housing contacts:
Service | Contact |
|---|---|
Housing enquiries / Duty to Refer | 02476 376406 |
In-person support | Town Hall, Coton Road, Nuneaton, CV11 5AA |
In-person hours | Monday to Friday, 10am–2pm (by appointment) |
Emergency out-of-hours repairs | 02476 381153 (verify on website) |
If someone is at risk of homelessness, the council's housing options team can provide advice to help them stay in their current home, assist with deposits, negotiate with landlords or family members, and arrange temporary accommodation where necessary. NBBC works with partner agencies to deliver wrap-around support. Anyone facing an urgent housing crisis outside office hours should use the council's published emergency telephone number.
Accessing Online Council Services
Most Nuneaton and Bedworth Borough Council services can be accessed 24/7 through the official website. This is the fastest way for residents and businesses to complete routine tasks without waiting for phone lines or visiting the town hall.
The most popular digital tasks include:
Payments - Pay council tax, housing rent, business rates and invoices online
Bins - Check your collection day by postcode, order or replace bins, report a missed collection
Reporting - Report fly tipping, graffiti, noise nuisance, abandoned vehicles or dog fouling
Applications - Apply for a green bin subscription, parking permits, car park season tickets or planning permission
Housing - Register on NBBC Homes, use the Housing Options Wizard, manage housing benefit and Council Tax Support
Planning - Submit comments on planning applications or request pre-application advice
The website search function and postcode lookup tool allow you to find the specific services relevant to your address within the nuneaton and bedworth borough. If you cannot find what you need, an online general enquiry form is available. Submissions are routed to the appropriate customer services team, and you will typically receive a response within a few working days.
Contacting Nuneaton and Bedworth Borough Council
There are three main ways to contact the council: online forms, telephone and in-person visiting at the town hall.
Online: Use the general enquiry form for non-urgent questions, clarification on council services, or when the information you need is not on the page you are viewing. The council's feedback form also handles complaints, compliments and comments, all routed to customer services via email.
Telephone: The main switchboard number is 024 7637 6376, available Monday to friday, 9:00am to 5:00pm. Dedicated lines exist for housing (02476 376406), repairs (024 7637 6344) and specialist teams such as the ASB team (asb.team@nuneatonandbedworth.gov.uk). For general email enquiries, use customer.services@nuneatonandbedworth.gov.uk.
In person: The council offices are at Town Hall, Coton Road, Nuneaton, CV11 5AA. General enquiry appointments are available 10:00am to 2:00pm, Monday to Friday, but must be pre-booked. The building is accessible for wheelchair users.
Always check the latest opening hours on the official council website before making a trip, especially around bank holidays or during periods when services may be disrupted.
Working for Nuneaton and Bedworth Borough Council
Nuneaton and Bedworth Borough Council is a significant local employer, with hundreds of staff working across housing, planning, waste management, customer services, leisure and corporate functions. Roles range from front-line operatives (plumbers, electricians, refuse collectors) to technical specialists (planning technicians, environmental health officers) and management positions.
Job seekers can find current vacancies on the official NBBC recruitment page rather than relying solely on third-party job boards. Professional networking platforms sometimes list employee profiles - for example, you may find references to "view 291 employees at Nuneaton and Bedworth Borough Council" - which can help candidates research typical career paths and understand the role types available.
The council supports apprenticeships and entry-level professional opportunities for local residents. Recruitment follows a transparent, equal-opportunities process. If you live in or near coventry, london or elsewhere and are considering relocating for a council role, the recruitment page will outline whether hybrid or on-site working applies.
It is also worth noting that local government reorganisation is planned for Warwickshire. NBBC is expected to be replaced by a new unitary authority following the 2026 election cycle, with the transition likely to complete in 2027. This may affect future recruitment and organisational structure.
Payments, Complaints and Feedback
Nuneaton and Bedworth Borough Council handles local payments across several categories. The main payment types are:
Council tax
Housing rent
Business rates
Sundry invoices
Licensing and permit fees
You can make payments for council tax online through the NBBC website, and the same portal accepts payments that can include housing rent and invoices. Payments by telephone and, where still available, in person are also accepted. Always use official NBBC payment channels to avoid fraud - never make a payment through an unverified link or to an unrecognised account.
To submit a complaint, compliment or comment about council services, use the online feedback form on the council's contact page. Complaints follow a staged process with defined response timescales. If your issue is not resolved after the council's internal process is complete, you can escalate it to the Local Government and Social Care Ombudsman.
The mayor, as the civic figurehead of the borough, may also attend events and campaigns related to council initiatives but does not typically handle individual complaints.
FAQ
Which council is responsible for my service in Nuneaton or Bedworth?
Warwickshire County Council handles county-level services such as schools, social care, major roads and libraries. Nuneaton and Bedworth Borough Council covers local services like waste collection, housing, environmental health and local planning. If you are unsure, use the postcode search tool on both councils' websites. For example, a pothole on a main road is a County Council matter, while a missed bin collection is an NBBC issue. A solicitor dealing with property or planning queries in the area would also need to distinguish between the two authorities when seeking information.
How do I register for council housing in Nuneaton and Bedworth?
Create an account on the NBBC Homes website, complete the Housing Options Wizard and submit the required documentation. Eligibility depends on factors including local connection (whether you live, work or have family in the area), housing need, medical circumstances and immigration status. Once registered, you are placed in a band reflecting your level of need. Properties are then advertised for bidding, and offers are made based on banding and date order. Detailed guidance is provided on the NBBC Homes website or by calling the housing team on 02476 376406.
What should I do if I am at risk of homelessness?
Contact the council's housing options team as early as possible. During office hours, call 02476 376406 or visit the town hall by appointment. For urgent out-of-hours situations, use the emergency contact number published on the NBBC website. The council can assess your situation, help negotiate with landlords or family members, explore financial support options and, where necessary, arrange temporary accommodation in line with statutory duties.
How can I report a missed bin collection or fly tipping?
Use the online reporting forms on the Nuneaton and Bedworth Borough Council website. Select the correct option - "missed bin" or "fly tipping" - and provide your address, the date of the missed collection or incident, and the type of waste involved. For fly tipping, include the location and any photos you have. Reports are typically acknowledged within a few working days, and the council will arrange collection or investigation as appropriate.
Where can I find the latest council tax information for Nuneaton and Bedworth?
Up-to-date council tax bands, charges and discounts are published each financial year on the NBBC website. Separate sections cover exemptions, single-person discounts and Council Tax Support for those on low incomes. If you have questions about payments, arrears or changes in circumstances, contact the council tax team using the details on your bill or via the main switchboard on 024 7637 6376.
